How
can I be sure that my credit card information is secure?
Who
can I contact for help with the system?
How
do I reserve my hotel room?
Which
credit cards are accepted?
How
do I make a reservation for someone else?
How
do I know my reservation is confirmed?
How
do I make changes to my reservations? (dates, names, hotels)*
How
do I cancel the reservations I have made?*
How
do I change hotels?*
What
about the special discounts?
What
should I do if I have a question about a past reservation?
(cancels, credits, etc.)
|
| |
| How
can I be sure that my credit card information is secure?
|
| |
We have the utmost respect for your privacy and security.
We never divulge any information in our fully encrypted
database account to anyone without your consent. Once
you enter the reservations system to book a New York Hotel
reservation, you are automatically taken into a secure
booking engine that guarantees a safe and smooth transaction.
We are very confident about the Internet security provided
by Netscape's Secure Sockets Layer protocol (SSL). The
security features built into Netscape Navigator, Internet
Explorer, and AOL, protect your Internet communications
with: server authentication, privacy using encryption,
and data integrity. |
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| Who
can I contact for help with the system? |
| |
You can make changes to a reservation through our Customer
Service links. Also, if you need to talk to someone
concerning a reservation or just need help, you can call
. |
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| How
do I reserve my hotel room? |
| |
The reservation process we have established is very simple.
After you have entered the dates you would like to stay,
you will need to click the "Display only available hotels"
button in order to see what hotels are available on your
dates and their rates. You may either click the "Book
Now" button to begin the reservation process or review
hotel descriptions by clicking "Hotel Information". After
selecting your desired hotel you will be taken to a "Secure
Reservation Request" form. There you will need to review
the "Reservation Information" and fill in the blanks on
the "Customer Information" Page.. The last part of the
"Customer Information" section will ask you to enter your
credit card information or choose to call or fax in the
information. By paying with a credit card over our SECURE
form, your reservation is booked immediately. If you choose
to call or fax the information, the reservation will not
be confirmed until we have received the credit card numbers.
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| Which
credit cards are accepted? |
| |
Visa, MasterCard, American Express, Diners Club and Discover.
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| How
do I make a reservation for someone else? |
| |
To complete a reservation for someone else, simply type
in his or her name instead of yours for guest name. Use
the billing address for the credit card you are using
as the address. |
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| How
do I know my reservation is confirmed? |
| |
We will send you a confirmation email after you complete
your reservation. This email will include the dates of
your reservation and the price. You may also confirm your
reservation online by accessing Lookup
Your Confirmed Reservations |
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| How
do I make changes to my reservations? (dates, names, hotels)*
|
| |
To make changes to your existing reservation, access Change
Your Reservation and follow the prompts. If you wish
to make a complete date change (eg: February 15 for 1
night to February 25 for 1 night) cancel your reservation
completely and rebook. |
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| How
do I cancel the reservations I have made? * |
| |
To cancel a reservation, access Change
Your Reservation under theand follow the prompts.
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| How
do I change hotels?* |
| |
To change hotels, access Change
Your Reservation . Cancel your original reservation
and rebook at the desired hotel |
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| What
about the special discounts? |
| |
The participating properties we serve offer the quoted
rates to our users. These rates offer substantial savings,
but are subject to availability and may carry certain
requirements as to dates they may apply. Rates do not
include taxes and may vary due to seasonal changes or
special events. Due to the nature of the hotel industry,
rates and applicable discounts are constantly changing.
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| What
should I do if I have a question about a past reservation?
(cancels, credits, etc.) |
| |
To look up a past date reservation, access Lookup
Confirmed Reservations and follow the prompts. |
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